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Support hours: 24/7
General Support
How can I contact ROBX IPL?
How can I contact ROBX IPL?
You can reach out to us anytime at sales@robxusa.com, where our customer service team will be happy to assist you.
Where do you ship from?
Where do you ship from?
We ship directly from New Jersey
Can I change or cancel my order?
Can I change or cancel my order?
As we process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. After this period, changes/cancellations will not be possible, but you can return the order for a full refund once received.
Contact support@robxusa.com for return/cancel information
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
When will my order be processed?
Orders are processed Monday to Saturday and typically ship within 1-2 business days after purchase. Please allow extra time during holidays or high-demand periods.
How long will it take to receive my order?
How long will it take to receive my order?
Delivery times vary depending on location:
USA & Canada: 2-3 business days
Europe: 5-10 business days
Rest of the world: 10-25 business days
What if I don’t receive my order?
What if I don’t receive my order?
If your order has not arrived within 10 days of shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
Will I be charged customs and taxes?
Our prices are tax-free in USD, meaning import duties and taxes may apply when your order reaches your country. These charges are determined by your local customs office and are your responsibility.
How do I return an item?
How do I return an item?
Please contact us at sales@robxusa.com for return instructions.
What if I receive a defective or incorrect item?
What if I receive a defective or incorrect item?
If you receive an incorrect, damaged, or defective item, please email us with:
Your order number
Photos of the item and any issues
We will work quickly to resolve your case.
When will I receive my refund?
When will I receive my refund?
Refunds are processed within 2-3 business days after we receive your return or cancellation request. If you haven’t received your refund yet, we recommend contacting your bank or card provider, as processing times may vary.
Product Support
Is it suitable for all skin tones and hair colors?
Is it suitable for all skin tones and hair colors?
The device is effective on light to medium-dark skin tones and dark hair. It’s not recommended for very deep skin tones or very light blonde, red, or gray/silver hair.
How soon will I see results?
How soon will I see results?
Most users start noticing smoother skin after just 2–3 weeks. Full visible results typically appear after 6–8 weeks of consistent use.
Is it safe to use at home?
Is it safe to use at home?
Yes — the ROBX A05 is FDA-cleared for safe, at-home use. It’s been rigorously tested and includes advanced cooling for a pain-free experience.
How does IPL actually work?
How does IPL actually work?
IPL (Intense Pulsed Light) targets the pigment in your hair, heating the follicle and disabling future growth — all without damaging the surrounding skin.
Does it hurt?
Does it hurt?
Not at all. Our device includes advanced 40°F ice-cooling that soothes the skin during treatment. Most users describe the sensation as a gentle warmth.
Can I use it on my face or bikini line?
Can I use it on my face or bikini line?
Yes — the A05 comes with dedicated attachments designed for safe, effective treatment on the face, bikini, and underarms.
How many flashes does it have?
How many flashes does it have?
Each of the three heads includes 500,000 flashes — that’s 1.5 million total, offering years of use without replacement.
How often should I use it?
How often should I use it?
For best results, we recommend using the device 3 times a week during the first 4–6 weeks. After that, switch to monthly maintenance as needed.
Is it permanent hair removal?
Is it permanent hair removal?
It provides long-term hair reduction. With consistent use, most users experience significantly slowed regrowth and smoother skin for months.
Do I need to use gel or any extra products?
Do I need to use gel or any extra products?
No gels or creams needed. The ROBX A05 is designed to work directly on clean, dry skin.
How long does a session take?
How long does a session take?
Thanks to our high-speed flash rate (up to 125 flashes per minute), full-body treatments can be done in under 10 minutes.
Can men use this device?
Can men use this device?
Absolutely. The A05 is designed for all genders and works great on areas like the chest, back, arms, and face.
What’s the difference between the 3 heads?
What’s the difference between the 3 heads?
Each head is customized for specific areas:
Body Head: Large Window for fast treatments.
Face Head: Gentle on delicate skin
Bikini Head: Precision design for sensitive areas.
Is there a warranty or return policy?
Is there a warranty or return policy?
Yes — we offer a 1-year limited warranty and a 90-day risk-free return window. If you’re not satisfied, we’ll make it right.
Can I travel with it?
Can I travel with it?
Yes — it’s lightweight, compact, and comes with a universal voltage adapter. Ideal for on-the-go skincare.